- Lock-in past contract termination/expiration
iPhone buyers sign a 2-year contract for voice and data services from AT&T. The contract may be terminated by the customer at any time before the 2-years are up, on payment of a $175 penalty. AT&T will not provide the code(s) to allow a consumer to use an alternate provider even after the contract ends or is terminated. AT&T says, in a email response to me on this: “Unfortunately, the iPhone cannot be unlocked, even if you are out of contract. If an iPhone owner cannot get the unlock code(s) then they are prevented from replacing the AT&T SIM card with a SIM card from an alternate GSM provider of their choice. Therefore, AT&T is attempting to illegally extend the contract past its legal termination/expiration.
- Lock-in to AT&T service when traveling outside the United States
AT&T refuses to provide the GSM unlock code(s) for international travelers and forces iPhone users to connect to voice and data services solely via AT&T and its affiliates abroad. For example, if I travel to India I can use my iPhone to make calls within India, but only via AT&T. The rates for both voice and data services that AT&T charges are exorbitant compared to the rates from local GSM providers. The contract that iPhone buyers sign with AT&T has to do only with voice and data services within the US. iPhone buyers should be free to use a provider of their choice when traveling abroad. In fact, AT&T provides the unlock code(s) to international travelers for a wide variety of other GSM phones it sells. Just not for the iPhone.
Thursday, October 16, 2008
AT&T Engages in Consumer Deception/Fraud in iPhone Contracts
The iPhone is a smartphone manufactured by Apple and sold through AT&T and Apple. In the US the iPhone works only on the AT&T network. AT&T is deceiving and defrauding iPhone buyers via the following practices.
- ▼ October (2)